Refunds & Exchanges
If for any reason you are not completely satisfied with your Monkey Mitts purchase we will happily provide a full refund or exchange, within 30 days of purchase.
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Refunds & Exchanges process
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Please email us at info@monkeymitts.com with your full name, order number reference and request for either a refund or exchange
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We will then confirm the postage address for your return
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Once the item has been received the refund or exchange will be processed
Cancellation policy
If you would like to cancel an order please e-mail us at info@monkeymitts.com as soon as possible, and the order will be cancelled if it has not yet been shipped. Once an order has been shipped a cancellation is not possible.
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Privacy policy
Our commitment to you
Monkey Mitts is committed to protecting any personal information you provide to us. Below is our comprehensive privacy policy.
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Personal information
Any personal information you provide to us (including name, address, phone number) will be not disclosed to any other parties. Any personal information you may provide to us about another person, must be provided with their authorization.
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Use of information
Your personal information is used by us to fulfil orders, update you with relevant information and to manage your Monkey Mitts account.
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We will not under any circumstances disclose your personal information to any third parties without your prior consent. The only exception to this being when we are required to by law, or when we are required to in order for third parties to capture and /or manage information on our behalf.
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Cookies
This website uses cookies, and it is therefore a requirement of purchasing from this website that you allow your browser to accept cookies. Like most websites, we may automatically record details about any computer used to access this website such as the date and time of access, the IP address, domain name and details of the information accessed.
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Security of information
We commit to making all efforts possible to protect your information that we hold and have access to.
Privacy policy changes
At times it may be necessary for us to update and change our privacy policies. When this is done an update will be posted on this website.
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Disclaimer
Monkey Mitts gloves are an accessory product only and are in no form a safety product. Monkey Mitts makes no claims that our gloves will keep children safe or will prevent children from slipping off any play equipment. Children should always play safely under the supervision of a responsible adult.
To the extent allowed by law, we exclude all liability to any person for loss or damage of any kind arising from or relating to the use of this website or the products sold through this website.
Contact us
If you have any questions reqarding any of the above terms & conditions please contact us at info@monkeymitts.com